How can we help?
For app support, website questions, or general help, contact MBLEx Study Prep support. For purchase, subscription, cancellation, or refund requests, please contact the app store where the purchase was made.
App support and website questions
For app support, website questions, or general help, contact MBLEx Study Prep support. We can help with topics like signing in, downloading the app from the page that links it, navigating study content, reporting a bug, or general questions about the website.
Send your question to mblexexamprep@gmail.com. We read every message and reply as soon as we reasonably can.
Purchases, subscriptions, cancellations, and refunds
For purchase, subscription, cancellation, or refund requests, please contact the app store where the purchase was made. If you purchased through Google Play, those requests are handled through Google Play. If you purchased through the Apple App Store, those requests are handled through Apple.
MBLEx Study Prep cannot directly approve or process app store refunds. For full details on how purchases, cancellations, and refunds are handled across both app stores, please see the Refund Policy.
What we cannot help with
We cannot guarantee MBLEx exam outcomes, licensure decisions, or employment results. MBLEx Study Prep is an independent educational resource and is not affiliated with FSMTB, any state licensing authority, testing agency, or certification body.
We also cannot directly approve, deny, or override refund decisions made by Google Play or Apple, and we do not handle account or billing changes that live inside your app store account.